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Frequently asked questions
Product
Is Khemia jewelry made of pure silver?
All our pieces are meticulously crafted using 925 Sterling Silver—the highest standard in silver jewelry. Each design features a “925” stamp along with our Khemia Jewels wordmark “KJ”, and comes with an authenticity certificate, assuring you of a genuine and premium-quality product
What plating is used on the jewellery?
Our silver jewellery is coated with premium-quality plating including options like 22K gold, rose gold, and rhodium to enhance durability, shine, and resistance to tarnishing. We use advanced plating techniques to ensure long-lasting finish and luxurious appeal.
Is the jewellery safe for sensitive skin or allergies?
Yes, the jewellery is hypoallergenic and crafted using 925 silver with high-quality 22K gold, rose gold, or rhodium plating making it safe and comfortable for most sensitiv
Will the jewellery look exactly like the images?
We take great care to ensure our product images accurately represent each piece. However, slight variations may occur due to lighting, angles, or screen settings. Rest assured, the quality and design remain true to what you see.
Product Care
Can I wear the jewelry every day?
Yes, our jewelry is crafted for everyday wear. However, we recommend removing it during activities like showering, exercising, or swimming to maintain its plating and shine over time.
How should I care for my jewellery?
To care for your jewellery, avoid water, perfumes, and harsh chemicals. Gently wipe with a soft cloth after use and store in a dry, air-tight pouch. Keep plated pieces away from moisture and friction to maintain their shine
Shipping, Order Tracking, and Delivery
Do you deliver Pan India?
Yes, we offer delivery across India, covering most pin codes. No matter where you are located, we’ll do our best to get your order to your doorstep!
How long does it take to process and ship my order?
Your order will be shipped within 24 to 48 hours of placement. Once it's shipped, you’ll receive a tracking link via both email and SMS so you can follow your package every step of the way.
How much time will it take to deliver my order?
Delivery time usually ranges between 3 to 7 business days, depending on your location. Metro cities may receive orders faster, while remote areas might take a little longer. You'll receive a tracking link to stay updated on your delivery status.
Can I change the address once the order is placed?
Once your order is processed, we are unable to update the shipping address, items, or contact information. If you need to make any changes, please contact our support team as soon as possible. While we’ll try our best to assist, we cannot guarantee that changes can be made at that point.
For assistance, reach out to customer support at 7349729755 (available from 10 AM to 5 PM)
Couldn't find your answers?
If you couldn't find the answer you were looking for, we're here to help! Feel free to get in touch with us, and our team will be happy to assist you.